DeliveryThe delivery shipping & cancellation & returns policy set out the basis on which you purchase from and use our website. Please read them carefully as they contain important information.
Shipping Terms & Conditions for Orders with Vinyl
If you are ordering more than one toy or deck or a combination of toys and other items from outside the UK please email us (use the contact us button at the top right of the screen) and we will let you know the shipping price, or choose the shipping quote from the checkout page and we can get you the cheapest quote. We are working on a way around this but for the time being it sucks we know. Very Large Items such as the Dunny 20 Inch are too big for the UK post office to ship so they will be sent Fed-Ex
Shipping costs are based on the number of items ordered, the location to where they are shipped and the type and cost or the item., If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please email us at using the contact us button at the top right of your screen. All delivery timescales are subject to product and delivery slot availability.
All items are sent via insured mail requiring a signature. Due to the fragile and scarcity nature of the items this is mandatory for all items. For high value items there will be an additional cost for insurance. The items are shipped in a single order once all items are available and you will only be charged once for delivery but the items may be split across multiple packages that may arrive at different times. It is the purchasers responsibility to choose the correct shipping location. Richard Goodall Gallery Limited reserves the right to refuse orders if the delivery location and payment is different from the location of actual delivery, or for any other reason without explanation. Posters are sent in crush proof shipping tubes. Orders are usually processed within 2 working days, and UK delivery is within another 3 working days. However in some circumstances delivery and order completion may take longer. Please allow up to 15 working days for delivery of items. Any longer delays and we will notify you.
Check the packaging before you sign for it - if it is damaged in any way refuse the delivery and it will be sent back to us.
Once you sign for it you are agreeing that the package has been received in perfect condition and that is the end of the shipping insurance.
All our items are packed and then checked by a second person to make sure that they are in mint condition before being shipped. Please take care when removing the posters from tubes as damage in removing them is not covered by returns.
Remember do not sign for it if it is bashed or damaged - it was perfect when it left us. We send hundreds of posters each week and only a small amount get damaged but please do check.
Items can be shipped to many countries, the site will let you purchase if we ship there. The purchaser assumes any and all responsibilities and liabilities for importing the goods into the destination country and any and all charges that may arise from the purchase of the goods. Richard Goodall Gallery Limited accepts no responsibility for any costs, fees, fines or charges resulting from importation of goods, incorrect information supplied or any other act associated with the delivery of the goods. All goods that are leaving the UK are exported with full documentation and notification to the United Kingdom Customs and Excise Service. There are no exceptions to this policy.
Goodall Gallery Limited will not accept returns of items after 7 days unless they are damaged in transit. In such circumstances Richard Goodall Gallery must be notified via the contact us page on the site and an RMA requested within 7 days of receipt of goods fully describing the damage. All damage is subject to external verification by the courier service. If for any reason you are not satisfied with your order we will gladly accept a return for refund or credit within 7 days (less s+h and restocking fee). If you wish to return goods you must inform us within 7 days of receipt of your order. Goods will not be accepted as returns without an RMA. When requesting and RMA to return goods, email us using the contact us link via the button at the top right of the screen and include your name, address and brief explanation stating why you are not satisfied with the items, and the order number.
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods (with the exception of items specifically ordered for you and custom order frames). You may cancel your order at any time before it is dispatched, however all orders cancelled after 7 working days will be subject to a 5% administration charge of the total value of the order including shipping.
Shipping Rates for Posters
Shipping rates will be calculated at checkout based on the number, size, weight, and types of items being shipped, and the destination location. Posters and Prints will ship separately from boxed items. Some other very large or heavy items have an excess shipping cost that if any is required included will be shown on the product page.